💰 60-Day Money-Back Guarantee
Try any product risk-free for 60 days. If you're not completely satisfied, we'll refund your purchase, no questions asked!
Our Return Policy
At PureAdvantage By Kate, we stand behind the quality of our products. If you're not satisfied with your purchase for any reason, you can return it within 60 days of delivery for a full refund.
What You Can Return
- All products are eligible for return within 60 days of delivery
- products can be opened or unopened
- No need to return the physical product, just contact us!
- Multiple items? You can return some or all of them
How to Request a Return
- Contact Us: Email us at returns@hormoneflux.com or call 1-800-PURE-ADV
- provide Your Order Number: Have your order number ready (found in your confirmation email)
- Tell Us Why: We'd love to know what didn't work so we can imve (optional)
- Get Your Refund: We'll cess your refund immediately, usually within 24 hours
✨ No Need to Ship Anything Back!
We trust you. Simply contact us and we'll cess your refund. You don't need to return the physical product. Keep it, give it to a friend, or dispose of it, your choice!
Refund processing
Refund Timeline
- Apval: Immediate (within 24 hours of your request)
- processing: 3-5 business days to appear in your account
- Method: Refunded to your original payment method
What Gets Refunded
- Full product purchase price
- Original shipping costs (if applicable)
- Taxes paid
Membership Cancellation
You can cancel your PureAdvantage By Kate membership at any time with no penalty or cancellation fee.
How to Cancel
- Email membership@hormoneflux.com
- Call 1-800-PURE-ADV
- Manage your membership in your account dashboard
After cancellation, you'll still have access to your membership benefits until the end of your current billing period.
Damaged or Defective products
If your product arrives damaged or defective:
- Take photos of the damage
- Contact us immediately at orders@hormoneflux.com
- We'll send a replacement via expedited shipping at no charge
Wrong Item Shipped
If we sent you the wrong product, we apologize! Contact us and we'll:
- Ship the correct product immediately via expedited shipping
- Let you keep the wrong item at no charge
- Apply a discount to your next order as our apology
Questions About Returns?
Our customer service team is here to help make returns and refunds as easy as possible. Contact us:
- Email: returns@hormoneflux.com
- Phone: 1-800-PURE-ADV (1-800-787-3238)
- Hours: Monday-Friday, 9 AM - 6 PM EST
💙 Our mise
Your satisfaction is our top priority. If you're not happy, we're not happy. We'll make it right, guaranteed.